Recover carts, answer order questions, sell in the chat
WhatsApp is where customers ask "where is my order?" and where they are most likely to come back and buy. WaFi handles both — order support automatically, and campaigns that reach people who actually opted in.
What this actually costs you today
Retail support is dominated by three questions: where is my order, can I return this, and do you have it in my size. They are simple, they are constant, and they are the reason support queues exist.
The same channel is also the most direct marketing route a brand has — but only if it is used carefully. WhatsApp punishes businesses that message people who did not ask, and rewards the ones that do not.
"Where is my order?"
The single most common ticket in retail, and the easiest to answer automatically.
Carts abandoned at checkout
Customers leave for a dozen reasons, and email recovery is largely ignored.
Returns generate long threads
Policy questions, eligibility, process — repeated for every request.
Marketing that gets you blocked
Broadcasts to people who never opted in damage your number's quality rating and cost you the channel.
Three ways this runs without you
Real conversations, on the channels your customers already use.
Policies answered exactly, not approximately
Upload your returns policy, shipping timelines, size guides and warranty terms. Customers get the actual policy rather than an agent's recollection of it, which is also how you stop giving away refunds you never promised.
For order-specific answers, an HTTP request node can look the order up in your store and put the real status in the reply.
Bring the abandoned cart back
When a customer who has opted in leaves items behind, a template goes out a few hours later with what they left and a link back to checkout. Because WhatsApp messages are actually read, recovery rates are in a different league from email.
Order updates work the same way — confirmation, dispatch and delivery, each as an approved utility template, which costs less than marketing and is welcomed rather than tolerated.
Answer product DMs and comments at scale
Product posts generate constant DMs about price, size and availability. WaFi answers them from your product information immediately, and moves the buying conversation to WhatsApp where the catalog and checkout link live.
The Instagram handle is stored on the contact, so the same person is recognised when they later message on WhatsApp.
Live in about a day
Upload policies and guides
Returns, shipping, sizing, warranty.
Connect your store
Zapier, webhooks or an HTTP request node for live order status.
Set up order templates
Confirmation, dispatch, delivery — utility category, lower cost.
Grow an opt-in list
Click-to-chat links and QR codes, so every contact asked to hear from you.
Straight answers
Can it tell a customer where their order is?
Yes, if it can reach your store. Use the HTTP request node or an integration to fetch live status, then the reply carries the real tracking information.
Is cart recovery allowed on WhatsApp?
To customers who have opted in to hear from you, yes, as an approved template. Messaging people who have not opted in is what gets numbers restricted.
Do I need a Meta catalog?
Only for in-chat product browsing. You can sell perfectly well with links and images without one.
Also worth reading
Restaurants & Hospitality Venues
Table bookings, opening hours, the set menu, whether you take dogs — handled on WhatsApp and Instagram while your team looks after the room.
Read moreReal Estate & Property
Property leads go cold within minutes. WaFi answers listing questions instantly on WhatsApp and Instagram, qualifies budget and timeline, books the viewing, and puts the lead on your pipeline with everything the agent needs.
Read moreSee it working on your own numbers
We will connect your WhatsApp number, load your documents and show you real answers to your real questions — before you commit to anything.
No card required for the walkthrough.