Take bookings and answer questions without answering the phone
Table bookings, opening hours, the set menu, whether you take dogs — handled on WhatsApp and Instagram while your team looks after the room.
What this actually costs you today
A restaurant phone rings hardest exactly when the room is busiest. Someone leaves the floor to answer it, and it is usually a question the website already answers.
Meanwhile Instagram is where people decide where to eat, and a DM that goes unanswered until tomorrow is a table that went to somewhere else tonight.
The phone rings during service
Staff leave the floor to answer questions about opening hours and parking.
Instagram DMs go unanswered
Booking enquiries arrive on the channel where people actually choose restaurants, and sit there.
Menu questions are endless
Allergens, vegan options, the children's menu, the set lunch — asked constantly.
Quiet nights stay quiet
You have a customer list and no practical way to reach it on a Tuesday afternoon.
Three ways this runs without you
Real conversations, on the channels your customers already use.
Menus and policies, answered precisely
Upload menus, allergen information, opening hours and venue details. Guests get accurate answers — which matters most for allergens, where a vague answer is a genuine risk and a confident wrong one is worse.
Scope per venue if you run more than one site, so the Soho hours are never quoted to a Shoreditch guest.
Bookings taken without a phone call
A flow collects date, time and party size through taps, confirms the table, and sends a reminder the day before with a one-tap cancel — which is how you find out about a cancellation in time to refill the table.
Opt-in customers can also be reached for quiet nights: a single approved template to a list you built legitimately.
The DM is where the table is won
People choose restaurants on Instagram and ask there. WaFi answers menu and availability questions instantly, takes the booking or moves it to WhatsApp, and never leaves an enquiry sitting overnight.
Automation stands down the second a manager replies, so a personal conversation is never interrupted by a bot.
Live in about a day
Upload menus and venue details
Allergens, hours, parking, private dining.
Build the booking flow
Date, time, party size — three taps.
Put a QR on the table
Scanning starts a WhatsApp conversation with a message already written.
Reach your regulars properly
Opt-in campaigns for quiet nights and new menus.
Straight answers
Can it take a booking into our reservation system?
It can capture the booking in the conversation and create a lead or record. Writing into a specific reservation system needs the HTTP request node or a webhook, which we can help set up.
Is it safe to answer allergen questions automatically?
It answers only from the allergen information you upload, so accuracy depends on that document being current. We recommend the reply always advises the guest to confirm at the table — you can put that instruction in the system prompt.
We have several venues. Can each have its own answers?
Yes. Scope the documents per venue and each conversation is answered from the right one.
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Read moreSee it working on your own numbers
We will connect your WhatsApp number, load your documents and show you real answers to your real questions — before you commit to anything.
No card required for the walkthrough.