One inbox the whole team can actually work in
Every WhatsApp and Instagram conversation in one place, assigned to a person, with internal notes, full history and automation that knows when to get out of the way.
The moment two people share a business number, the same three failures appear: two agents answer the same customer, a conversation is picked up by nobody because everyone assumed somebody else had it, and the context of a call last week exists only in one person's memory.
A shared inbox solves those by making ownership explicit and context permanent.
The parts that matter
Assign an owner
One agent per conversation, notified, so nobody doubles up and nothing is orphaned.
Internal notes
Context the customer never sees — what was agreed on a call, what to check next.
Complete history
Every message, across channels, on one contact record.
Automation defers
A human reply silences the bot for the rest of the window.
Agents see their own work
Permissions decide who sees what; most agents need only their own queue.
The CRM stays in step
Assigning a conversation assigns the matching lead to the same person.
Permissions that fit real teams
Agents are granted exactly what they need — view inbox, send message, view contacts — and nothing else. Where a permission is missing the menu is hidden rather than shown and refused, so a support agent's panel contains only the things a support agent uses.
- Per-area control — view, add, edit and delete, separately
- Sensitive areas held back — plugin credentials and permission-granting stay with the owner
- Their own queue by default — agents are not shown the whole business
Handover without the awkwardness
The point of notes is the next person. A good handover note answers one question — what should whoever picks this up do next — rather than summarising a thread that is already visible above it.
- Notes are internal — never sent to the customer
- Attributed and timestamped — you can see who knew what, when
- Visible to the team — so write them as though they may be read back
Straight answers
How many agents can I have?
As many as your plan allows. Agent seats are one of the metered limits, shown on your subscription page.
Can agents see each other's conversations?
By default they see what is assigned to them. Broader visibility is a permission you grant deliberately.
Does assignment notify the agent?
Yes, and the account owner. The matching CRM lead is assigned at the same time.
What stops two people replying at once?
Assignment, used before replying rather than after. That habit is what prevents the most common shared-inbox failure.
Works with
CRM & Pipelines
A visual pipeline built for chat-driven businesses — leads created automatically from conversations, forms and campaigns, with the message that started it attached.
ExploreInstagram Messaging
Instagram is where interest starts and where most of it is lost. WaFi answers DMs, story replies and ad referrals from the same knowledge base as WhatsApp, in the same inbox, with the same team.
ExploreWhatsApp Business API
The official WhatsApp Business API — your brand, your number, your templates — with the shared inbox, campaigns and automation that the raw API does not give you.
ExploreSee it working on your own numbers
We will connect your WhatsApp number, load your documents and show you real answers to your real questions — before you commit to anything.
No card required for the walkthrough.