Everything you need to run a business on WhatsApp
WaFi is a WhatsApp and Instagram business platform: a shared team inbox, an AI assistant that answers from your own documents, a visual automation builder, campaigns, and a CRM — on your own verified business number.
AI Assistant
Most business chatbots fail in the same way: asked something they do not know, they invent an answer. WaFi's assistant answers from the documents you upload and nothing else — and when they do not cover the question, it says so and hands over.
ExploreKnowledge Base
Your house manual, price list, policies and FAQs become a searchable brain for WhatsApp and Instagram — with separate scopes so one property, branch or product never answers for another.
ExploreFlow Builder & Chatbots
A visual builder with twenty-six blocks — messages, buttons, conditions, delays, AI answers, CRM actions and calls to your own systems. Drag them together and the conversation runs without anyone watching it.
ExploreWhatsApp Business API
The official WhatsApp Business API — your brand, your number, your templates — with the shared inbox, campaigns and automation that the raw API does not give you.
ExploreInstagram Messaging
Instagram is where interest starts and where most of it is lost. WaFi answers DMs, story replies and ad referrals from the same knowledge base as WhatsApp, in the same inbox, with the same team.
ExploreShared Team Inbox
Every WhatsApp and Instagram conversation in one place, assigned to a person, with internal notes, full history and automation that knows when to get out of the way.
ExploreCampaigns & Broadcasts
Personalised WhatsApp campaigns to people who opted in, with scheduling, recurrence, follow-up flows and reporting that shows what actually happened — not just what was sent.
ExploreCRM & Pipelines
A visual pipeline built for chat-driven businesses — leads created automatically from conversations, forms and campaigns, with the message that started it attached.
ExploreIntegrations & Plugins
Property management, automation platforms and your own software — so a booking, an order or a signup can start a WhatsApp conversation without anyone copying data between screens.
ExploreOne conversation, end to end
Someone messages you
On WhatsApp from a QR code, a link or an ad — or on Instagram from a post or a story. Both land in the same shared inbox.
Automation answers first
A flow handles the routine path, and the AI assistant answers anything factual from your own documents — declining rather than guessing when they do not cover it.
It becomes a lead
The enquiry lands on your CRM pipeline with the conversation attached, assigned to the right person automatically.
A human takes over when it matters
The moment an agent replies, automation stands down for the rest of the window — so nobody is ever answered by two voices at once.
You stay in touch, properly
Campaigns reach the people who opted in, opt-outs are enforced automatically, and the report tells you what produced a conversation rather than what was merely delivered.
See it in your world
See it working on your own numbers
We will connect your WhatsApp number, load your documents and show you real answers to your real questions — before you commit to anything.
No card required for the walkthrough.