Upload what you know. Customers can ask it anything.
Your house manual, price list, policies and FAQs become a searchable brain for WhatsApp and Instagram — with separate scopes so one property, branch or product never answers for another.
Every business already has the answers written down — in a house manual, a price list, a policy PDF, an onboarding deck. The problem is that none of it is reachable from a customer's phone at 11pm.
Uploading those documents turns them into something customers can interrogate in their own words, without learning your menu structure or reading forty pages to find one line.
The parts that matter
Meaning, not keywords
Questions are matched on meaning, so a guest asking about "wifi" finds a section headed "internet access".
Scoped per location
Eight properties, six clinics, three branches — each with its own documents, and no cross-contamination.
Answers cite your wording
The reply is built from your text, so policies are quoted as written rather than paraphrased loosely.
Update by re-uploading
Change the price list, upload it again, and every future answer uses the new figures.
Gaps become visible
Questions the documents cannot answer are exactly the list of what to write next.
Shared across channels
The same knowledge powers WhatsApp, Instagram, the flow builder and the website widget.
Scoping: the feature multi-site businesses actually need
A single FAQ bot serving eight serviced apartments will eventually give a guest in Greenwich the parking instructions for Mitcham. Scoping prevents that structurally: a conversation is pinned to one location, and only that location's documents can answer it.
- Pinned per conversation — set by a flow, a keyword or the guest's own answer
- Switchable mid-chat — a guest who asks about another site moves scope cleanly
- Expires daily — yesterday's scope never haunts today's conversation
What to upload first
Start with the questions your team answers most, not with your largest document. A one-page arrival guide that covers the twenty things guests actually ask is worth more than a forty-page brochure written for a different purpose.
- Write answers, not marketing — plain statements retrieve better than prose
- One topic per section — clear headings make retrieval accurate
- Keep it current — an out-of-date document produces confidently wrong answers
Straight answers
What file types can I upload?
Common document formats and plain text. The practical guidance is that clean, well-headed text works better than a scanned or heavily designed PDF, because retrieval depends on being able to read the words.
How many documents can I add?
Enough for a real business with many locations. Quality matters more than volume — a focused set retrieves more accurately than everything you have ever written.
Can different teams have different knowledge?
Yes, through scopes. Each property, branch or product line can carry its own documents.
How do I know it is working?
Read the conversations. The questions where it fell back to your team are the content gaps, and closing them is the whole maintenance loop.
Works with
AI Assistant
Most business chatbots fail in the same way: asked something they do not know, they invent an answer. WaFi's assistant answers from the documents you upload and nothing else — and when they do not cover the question, it says so and hands over.
ExploreInstagram Messaging
Instagram is where interest starts and where most of it is lost. WaFi answers DMs, story replies and ad referrals from the same knowledge base as WhatsApp, in the same inbox, with the same team.
ExploreFlow Builder & Chatbots
A visual builder with twenty-six blocks — messages, buttons, conditions, delays, AI answers, CRM actions and calls to your own systems. Drag them together and the conversation runs without anyone watching it.
ExploreSee it working on your own numbers
We will connect your WhatsApp number, load your documents and show you real answers to your real questions — before you commit to anything.
No card required for the walkthrough.