Answer trip questions while the traveller is still deciding
Trip planning happens in bursts, usually in the evening, usually on a phone. WaFi answers itinerary and pricing questions instantly on WhatsApp and Instagram, qualifies the enquiry, and hands a warm lead to your travel consultant.
What this actually costs you today
A travel enquiry is rarely one question. It is a dozen, spread over a week — what is included, how hot is it in March, do we need visas, can you do a family room, what happens if it rains. Every one of them is a chance to be helpful and a chance to go quiet.
Consultants cannot be on a phone at 10pm, and the traveller planning a honeymoon at 10pm is not going to wait until Tuesday. The operators who win that booking are the ones who answered first and knew what they were talking about.
Enquiries need qualifying before they are useful
Dates, party size, budget and destination all have to be extracted before a consultant can quote — and asking for them by hand takes a day of back-and-forth.
Itinerary detail lives in PDFs
The answer is in a trip dossier nobody can search on a phone, so the traveller asks instead of reading, and somebody has to find it.
Instagram is where the interest starts
A reel gets thousands of views and dozens of DMs, all arriving at once, most of them never answered.
Seasonal peaks
Enquiry volume triples in booking season, exactly when the team has no spare capacity to answer faster.
Three ways this runs without you
Real conversations, on the channels your customers already use.
Your trip dossiers, made answerable
Upload itineraries, inclusions, packing lists and park fees. Travellers get precise answers drawn from the actual trip document, not a generic reply — and each trip or destination can be scoped separately so a Kenya question never returns a Tanzania answer.
When the documents do not cover something, the assistant says so and hands over. A wrong visa answer costs far more than a slow one.
Qualify the enquiry before a consultant touches it
A short flow collects destination, dates, party size and budget through taps rather than typing, creates a CRM lead with all of it attached, and assigns it to the right consultant — so the first human message is a quote, not a questionnaire.
Use a WhatsApp Form for anything longer than two questions; completion rates are far higher than free-text conversation.
Catch every DM the reel brings in
When a post performs, the DMs arrive faster than anyone can answer. WaFi replies to each one from your trip knowledge base within seconds, captures the enquiry as a lead, and moves the serious ones to WhatsApp where documents and payment links can follow.
Ad referrals are captured too, so you know which creative produced which enquiry.
Live in about a day
Upload your trip documents
Itineraries, inclusions, FAQs — one scope per destination or trip.
Build a qualifying flow
Four taps to capture destination, dates, party and budget.
Connect Instagram
The same knowledge answers DMs and story replies.
Route to the right consultant
Leads land on the CRM board, assigned by destination.
Straight answers
Can it quote prices?
It can state prices that appear in the documents you upload, such as a from-price or a published package rate. Live, per-date pricing needs a consultant or an HTTP request node calling your own system.
We sell several destinations. Will answers get mixed up?
No, provided you scope your documents by destination. A conversation is pinned to one scope, so a Kenya enquiry cannot be answered from the Tanzania dossier.
Does it work for Instagram story replies?
Yes. Story replies, DMs and ad referrals all arrive in the same inbox and can be answered by the same automation.
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We will connect your WhatsApp number, load your documents and show you real answers to your real questions — before you commit to anything.
No card required for the walkthrough.