Fewer no-shows, fewer phone calls, better-informed patients
Reminders, preparation instructions and appointment questions handled automatically on WhatsApp — so reception can look after the people in front of them instead of the phone.
What this actually costs you today
A clinic reception does two jobs at once: looking after the person standing at the desk, and answering a phone that does not stop. The phone usually wins, and neither job is done well.
Most of those calls are not clinical. They are opening hours, what to bring, whether to fast before a test, where to park, and whether the appointment is still on. All of it can be answered accurately without a person — leaving the team for the conversations that genuinely need them.
No-shows
An empty slot is revenue that cannot be recovered, and the patient usually just forgot.
Reception is on the phone
The queue at the desk waits while somebody explains fasting instructions for the ninth time today.
Preparation instructions get lost
Told at booking, forgotten by the appointment — so the test has to be rescheduled.
Out-of-hours questions
Patients message in the evening and get nothing back until the morning.
Three ways this runs without you
Real conversations, on the channels your customers already use.
Clinic information, answered accurately
Upload opening hours, preparation instructions, insurance and payment information, department locations and parking. Patients get precise answers from your own documents — and because the assistant answers only from them, it never improvises medical guidance.
Anything outside the documents is handed to your team. That boundary is the point: an automated system should answer logistics confidently and decline everything clinical.
Reminders that let patients confirm or move
An automatic reminder goes out before the appointment with the date, time, doctor and what to bring. The patient confirms, reschedules or cancels with a tap — so a slot that would have been a no-show is freed early enough to fill.
Because the reminder is a template, it reaches the patient whether or not they have messaged you recently.
Turn profile enquiries into booked appointments
Clinics get a steady stream of Instagram DMs asking about treatments, prices and availability. WaFi answers the factual ones from your documents and moves anything personal to WhatsApp or a callback, without ever discussing a patient's condition in a DM.
Enquiries become leads so nothing is lost between an evening message and the next working day.
Live in about a day
Upload clinic information
Hours, preparation, insurance, locations, parking.
Set up reminder templates
Approved once, sent automatically before every appointment.
Decide the boundary
A system prompt that hands anything clinical straight to your team.
Watch the gaps
Questions the documents cannot answer show you what to add next.
Straight answers
Will it give medical advice?
Not if you set it up as we recommend. The assistant answers only from your uploaded documents, and the prompt should instruct it to hand anything clinical to your team. Keep clinical content out of the knowledge base and it cannot answer clinically.
Is patient data safe?
Conversations are stored in your account and API credentials are encrypted. You remain the data controller, so apply the same retention rules you would to any patient record — and avoid putting clinical detail into a WhatsApp thread.
Can reminders be sent to patients who have not messaged us?
Yes, using an approved template. That is exactly what templates exist for.
Also worth reading
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Fees, batch timings, syllabus, admission dates — asked hundreds of times a season. WaFi answers from your own prospectus, captures the enquiry as a lead, and follows up until the student enrols.
Read moreRestaurants & Hospitality Venues
Table bookings, opening hours, the set menu, whether you take dogs — handled on WhatsApp and Instagram while your team looks after the room.
Read moreSee it working on your own numbers
We will connect your WhatsApp number, load your documents and show you real answers to your real questions — before you commit to anything.
No card required for the walkthrough.