Every guest answered in seconds, at any hour
Guests ask the same forty questions — check-in time, parking, Wi-Fi, late arrival, the code for the door. WaFi answers them from your own house information on WhatsApp and Instagram, and hands the real conversations to your team.
What this actually costs you today
Hospitality runs on questions that have already been answered. What time can I check in, is there parking, how do I get the keys, is there a cot, can I leave my bags. Each one is quick, and together they are most of a front-desk shift.
The awkward part is timing. The questions arrive in the evening, at the weekend, and from a different time zone — which is exactly when nobody is on the desk. A guest who waits four hours for "check-in is from 3pm" has already formed an opinion about your service.
The same questions, all day
Your team retypes the Wi-Fi password and the check-in time dozens of times a week, from memory, with slightly different answers each time.
Enquiries arrive out of hours
Bookings come from every time zone. An enquiry at 11pm that is answered at 9am is often a booking that went somewhere else.
Information differs per property
The parking answer for the Mitcham flat is wrong for the Greenwich one. One generic FAQ bot confidently gives guests the wrong address.
Check-in chasing
Registration and ID details have to be collected before arrival, and it falls to somebody to chase each guest individually.
Three ways this runs without you
Real conversations, on the channels your customers already use.
Guest questions, answered from your own documents
Upload your house manual, arrival instructions and policies. Guests get answers taken from those documents and nothing else — so the bot never invents a pet policy you do not have. When a document does not cover the question, it says so and passes the guest to your team instead of guessing.
Because each property has its own information, WaFi scopes answers to one property for the conversation. A guest staying in Greenwich is never told about Mitcham's parking, even when both are in your knowledge base.
Check-in links that send themselves
When a booking lands in your property management system, WaFi sends that guest their online check-in link on WhatsApp automatically — with their name, their booking reference and their own link. No spreadsheet, no chasing, no one remembering to do it.
Connect Mews for reservations and Chekin for registration, and the whole pre-arrival sequence runs on its own: confirmation on booking, check-in link when the reservation is made, arrival instructions the day before.
Turn the profile visit into a booking conversation
Most people find a serviced apartment on Instagram and ask in a DM. WaFi answers those DMs from the same knowledge base, day or night, and stands down the moment a real person replies — so a guest is never answered by two voices at once.
Enquiries become CRM leads automatically, with the question they asked attached, so nothing is lost between the DM and the booking.
Live in about a day
Connect your WhatsApp number
Your own business number, verified with Meta. Guests see your brand, not a shared shortcode.
Upload your house information
House manual, arrival instructions, policies. One set of documents per property.
Connect your PMS
Mews and Chekin plug straight in, so reservations and check-in links flow without anyone copying data.
Let the team take over when it matters
Routine questions are answered automatically; anything real lands in the shared inbox, assigned to a person.
Straight answers
Will it invent answers about my property?
No. The knowledge base answers only from the documents you upload. When they do not cover a question it says it does not have that information and passes the guest to your team, rather than guessing.
We run eight properties with different rules. Does that work?
Yes — that is what knowledge-base scoping is for. A conversation is pinned to one property, so a guest at one address is never given another address's parking or Wi-Fi details.
Does it work with our property management system?
Mews and Chekin are supported today, and the HTTP request node plus inbound webhooks let you connect most other systems. Talk to us about yours.
Can guests still reach a human?
Always. Automation stands down as soon as an agent replies, and stays quiet for the rest of that conversation window so nobody is answered twice.
Also worth reading
Travel & Tour Operators
Trip planning happens in bursts, usually in the evening, usually on a phone. WaFi answers itinerary and pricing questions instantly on WhatsApp and Instagram, qualifies the enquiry, and hands a warm lead to your travel consultant.
Read moreRestaurants & Hospitality Venues
Table bookings, opening hours, the set menu, whether you take dogs — handled on WhatsApp and Instagram while your team looks after the room.
Read moreSee it working on your own numbers
We will connect your WhatsApp number, load your documents and show you real answers to your real questions — before you commit to anything.
No card required for the walkthrough.